V   SOUNDING BOARD

Guidelines/Policies

• VO Sounding Board is located on the West Coast, operating on Pacific Coast Time.

• Operating Hours: Monday - Friday (excludes holidays) 8:00 am to 8:00 pm PT

• VO Sounding Board provides you with the flexibility to submit your audition or demo at any time, accommodating the dynamic nature of the voiceover industry.

• In instances of urgency outside our regular working hours, rest assured that your submission will receive prompt attention at the onset of the next business day. For those seeking a rushed audition turnaround after hours, our commitment to a 4-hour response begins promptly at 8:00 am PT, please ensure that this will align with your personal deadlines.

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Privacy

Your privacy matters to us. At VO Sounding Board, we hold confidentiality in the highest regard. Rest assured that any material shared with us remains strictly confidential. We pledge not to post, discuss, or utilize any information beyond the scope of the audition review provided. Our commitment to confidentiality is unwavering, underscoring our dedication to safeguarding your trust and privacy.

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Refunds

We strive to provide timely and satisfactory feedback. If we fail to meet the agreed-upon timeline for returning your feedback, we will offer a full refund minus any processing fees incurred. Please contact us regarding any refund requests within 7 days from the original feedback delivery date.

 

Information that is collected

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How is information collected?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
 

Why is this information collected? 
We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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How is this information used?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.   All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How do we communicate with site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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If you would like to withdraw your content

If you don’t want us to process your data anymore, please contact us at sam@paiva.productions.

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Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Questions about your contact information?

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at sam@paiva.productions. 

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